Looking for help with paying your Virgin Mobile bill? If the Direct Debit fails a payment, this will also show on your account. NOTE: Second class mail can take up to 15 days to be delivered so the time this will take relies solely on how long it takes for royal mail to make the delivery. Compare deals in your area with broadbandchoices.co.uk. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. The new increase will start in November although some users will see the changes to their bills as early as October 2017. So that’s almost anywhere…at your convenience. Sign in to your Virgin Mobile account Remember, you’ll need to have this info handy. Want to pay your bill by cheque? If you’d like to call us to make a payment the number is 0800 011 3210. Once you've registered, you'll be able to view all your invoices in one place, as well as being able to see vital cost breakdowns and comparison graphs via the clear and intuitive MyBill dashboard. Make sure you make the payment at least three business days before it’s due. Why Choose Virgin Mobile Top Up? Help registering or signing in to My Virgin Media. You can set up a Direct Debit online through your My Virgin Media account, just register or sign in to start. Business. Just check out the link below for more details. Just make sure you have your account number and area reference number to hand. If you get your bills online, find your 12-digit payment reference then add your 2-digit area reference to the end to get your 14-digit payment reference. You'll find your payment reference on the back of your paper bill. Check your balance, change your details, upgrade your tariff and more. However, if you use standard email to communicate with Virgin Media, the contents of the email won't be protected in any way and the information whilst in transit may not be confidential. Being compliant with PCI DSS means that Virgin Media is doing its best to keep our customers’ valuable information safe and out of the hands of people who could use that data in a fraudulent way. You can call our dedicated automated payment line on 0800 064 3777. The payment reference required when paying for your broadband, TV and home phone services will depend on the payment method you’re using at the time. Got a Virgin Mobile? Between 8am and 10pm this is reduced to 2 hours, The payment should show on your account before 5pm on the next working day, Under the My Latest Bill section click Go to My Bills. We have articles, videos and troubleshooting guides. Of course, you can still view your bills online in your My Virgin Media account, and print your bills from the last 12 months, free of charge. Virgin Media broadband contracts are typically fixed for between 6, 9, 12, 18 and 24 months and then switch to a rolling monthly contract. We've a guide that tells you how to find your contract end date, right here. NOTE: As a Direct Debit is activated from our systems, the payment is reflected on your account as soon as the payment has been created. Topping up, making a payment and seeing your bill is easy online. Paying by BACS. Service your Virgin Money products online - service your credit card, check your savings and investments and top up your prepaid card. Payment reference number. Follow these steps to take a look at your bill: Sign in to your My Virgin Media account. d) When you sign up for bills online, we'll try to protect all information, including messages while in transit across the web by using encryption. MyBill is our useful, simple to use online billing application that's available to all our customers. Virgin TV Anywhere. Your My Virgin Media account is the fastest and easiest way to make a payment and manage your bills. Find: My Virgin Media Overview or My Bills & Payments. This will be 2 working days before being claimed from your bank. Home Phone. You can pay your bill using your internet or phone banking service by using the following details: NOTE: If you're using internet banking, you may have to first select "Virgin Media (1)" as the company to pay. If you’ve entered the right information but your payment continues to decline, you’ll need to contact your card provider directly to find out why. Haggle VM account number + Statement Code + Area Ref, Depending on the time of day it could take up to 9 hours to be visible on your account balance. Virgin Mobile offers top-notch customer support which you can avail by calling 789 or 0845 6000 789 from a landline or visit virignmobile.co.uk. Sign into your Virgin Media Mail, view and pay your bills, or set up a Direct Debit. Fill in your payment slip from your paper bill, and take along with your cheque to your bank. NOTE: Not all pre-pay cards will be accepted and it may take up to 9 hours for the payment to be updated on your account. But if you need to, you can make a one-off payment instead. Not sure if VM can apply it to the bill once generated or not, but you do need to call them to push for that as you DO need to call and get it applied to the bill if you ever do do another manual payment. Virgin Money confirmed it is making changes to its credit card offering as it looks to turn off the online service on 31 January 2021, forcing its two million customers to use its app instead to … It’s really easy to set up, too. How long does it take for a payment to reach my account? You can find both of these references in your billing notification email. The easiest way to stay on top of your bills is by setting up a Direct Debit. Paying by card couldn’t be simpler. Remember, paying by Direct Debit is by far the easiest and most hassle-free way to pay for your Virgin Media services. Sussex Alternatively you can send the cheque and payment slip straight to us at: Virgin Media Payments Ltd Or you could use the online chat feature found under the ‘Contact Us’ tab at the bottom of Virgin Media’s homepage. Simply register or sign in to your My Virgin Media account. Register now. You’ll find it on the reverse of your bill if you receive your bill through the post. Virgin Media Business Mobile customers Log in to your Virgin Media Business Mobile Account. If you do a manual payment online it needs to be before the bill is generated to be taken off the bill. The time it takes for a payment to be shown on your account depends on the method you used to make the payment. Watch our helpful video and see how. If you need a paper bill to make a payment you can order a Payzone card from our Customer Care team on our Contact page. You’ll need your account number to create your My Virgin Media profile. Mobile. Or if you've signed up for eBilling you'll find it on the email alert. For more ways to pay, check out the sections below for an option that suits you best. If good old fashioned cash suits you best, there are two easy ways to pay using a paper bill: NOTE: The Post Office may ask you to pay a fee for this service. If you want to make a one-off card payment you can sign in to My Virgin Media and follow the simple steps below: NOTE FOR DIRECT DEBIT CUSTOMERS: Making a card payment online will not reduce or cancel any pending direct debit payment on your account. (If you're a non-Direct Debit customer, you may also see a Make a Payment button at the top of the page . In which case you can skip straight to instruction number 5), Click the drop down on the Total payments since latest bill tab, Enter the amount you wish to pay (without the £ sign), Make sure all the payment details are correct and then click Pay Now, If required by your card provider you may need to complete further information before the payment is approved, You’ll be taken to a screen where you can print confirmation of your payment, 12-digit payment reference – find it on the back of a paper bill or in your email notifications if you get your bills online. Making a payment By phone: Once your debit card is registered you can pay your minimum monthly payment simply by texting ‘PAY’ and the last four digits of your credit card number to 88300. TV. Portfolio buy-to-let mortgages We're now accepting mortgage applications from portfolio landlords If you are within this fixed period, you may be liable for an early termination fee. When it works properly it’s fantastic but all too often the service goes down. Check whether you're still in contract or out of contract – You can log on online You can use any of the following card types to make a payment towards your broadband, TV and home phone services. It’s available to use all day, every day. If you don’t have your My Virgin Media details to hand, don’t worry – you can still make a one-off payment through the link below. Let us entertain you! Don’t forget to take your statement with you. You’ll be allowed to re-attempt the transaction following a failure. Virgin Media is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), set up to help businesses process card payments securely and reduce card fraud. Paying your bill. PO Box 4014 Keep track of your bills 24/7 in your online account. Why has my card payment not been accepted? This way, your payment will reach your account as soon as possible. Depending on postage times it could take more than 16 days to show on your account. Cheques should be made payable to ‘Virgin Media Payments Ltd’. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. The below table indicates the usual timelines for payments to be processed. If you’ve made a payment which isn’t showing on your account, and the relevant period below has passed, please see our Payment not showing article. You'll find your payment reference on the back of your paper bill. You can even pay your Virgin Mobile account at the till point of any outlet that accepts Easypay payments. NOTE: Sending a cheque to any other address or failing to enclose the payment slip could delay or prevent the payment from reaching your account. This is why we and our trusted Commerce Partners use 'cookies' to remember and store information about how you use our site. Before you call Virgin Media or indeed decide whether cancelling your contract is really worth it, it's a good idea to make sure you have the following information to hand. If you receive paper bills you’ll find your 14 digit payment reference on the back of page 1 of your bill. If you want to make a one-off card payment you can sign in to My Virgin Media and follow the simple steps below: Register or sign in to My Virgin Media; Under the My Latest Bill section click Go to My Bills. Virgin Media 'likely to face maximum GDPR fine' following data leak Company reveals that the details of 900,000 existing and potential customers were exposed online for at least ten months It only takes a minute. Paying your bill Discover ways to pay, update your details and how to … Whenever you try to contact them to resolve the issue they use the same old excuses, ask you to try the same old methods to resolve the issue before finally saying “we can see there is an issue with the network and we are working to resolve the issue”. You can also upgrade or change your package online whenever you like, all in one place. You can find these details at the top right hand corner of your bill. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. Virgin Media Text Message Scam: How It Works. You can view all your recent payments too. If you’re attempting to make the payment online or through our dedicated automated payment line, please take care when entering your details. Request a payment holiday of up to three months on your Virgin Money mortgage. It’s always easiest to sign in to My Virgin Media to pay your bills. Invalid data or card type will result in a payment failure. Click on the bill you would like to view. Please write your customer account number on the back of the cheque, attach your payment slip and pop it in the post to us at: Virgin Media Business, Business Payments, PO BOX 4459, Worthing, BN13 1XP. Your card provider may need extra information from you before the payment is approved. Need help with billing and payments? Not holding on to data reduces the risk that our customers will be affected by fraud. PCI DSS is intended to protect sensitive cardholder data. Broadband. Before you choose Virgin Mobile Top up online, here are some of the reasons why they are worth the money spent: A payment reference number allows us to match up any bill payments you make to your account. We use cookies on virginmedia.com to keep you signed in. Worthing We use cookies to ensure we can continue to deliver a personalised service, just for you. Help and Support from Virgin Media. Pay online by signing in to My Virgin Media. Virgin media is a disgrace. And to avoid payments bouncing – please remember to update your bank account or credit card details as soon as they change! Discover the different ways to pay your bill, how to update your details and how to let us know when you’ve paid. If your card issuer declines your payment they won’t give us the details, only that the payment could not be processed. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media … How to view your bill online. This means that your payments will automatically leave your account on a monthly basis. Enter the amount and click: Pay Now. A new Virgin Media Text Message Scam is going around in the United Kingdom. Fibre broadband, digital TV, landline phone and mobile services from Virgin Media. Basket. The reference will be made up of a combination of up to 3 pieces of information: All Virgin Media references will start with your account number and be combined with one or more of the other elements – as shown below. Just go to Your Account. Your account details. Please make sure you write your name, account number and post code on the back of your cheque. To be exact, the text’s sender informs the victims that Virgin Media has issues identifying some payment information. Pay online by signing in to My Virgin Media Your My Virgin Media account is the fastest and easiest way to make a payment and manage your bills. If you’re not on a personal device, please see our help on private browsing Your account number and area reference are on this welcome email or on your monthly bill. To downgrade, ring 150 from your Virgin Media phone or mobile, Alternatively, you can call 0345 454 1111 from any other phone. Just sign in below to get to the payment page right away. *Your payment reference is a 12 digit number, and the first part of it includes your nine digit account number. (If you're a non-Direct Debit customer, you may also see a Make a Payment button at the top of the page . Once you’ve made a payment, we can store your card details to make it even quicker and easier next time round. The Virgin Media Payments Ltd bank account number: The Virgin Media Payments Ltd sort code number. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website, Make a card payment if you’re not on Direct Debit. Virgin Media - Official Site Virgin Media has just announced that its prices for phone, broadband and TV customers are rising with some customers seeing a 4.7 per cent hike in bills, which could be up to an extra £48 a year. Just sign in below to get to the payment … If you're already a Virgin Media customer but don't have a My Virgin Media account, you can register now. Account holder's last name. This is achieved through enforcing tight controls on the storage, transmission and processing of cardholder data that businesses handle. BN13 1WE. Order online for the best broadband, cable TV, phone and mobile deals. How do I pay by internet or phone banking? Change Direct Debit date Then, once you’re signed up, follow these simple steps: Log in to My Virgin Media; Select My Bills and Payments; Click: Pay my Bill (You’ll have the option to Add credit and can add a credit value of up to €500) On Direct debit? Browse our latest deals and discounts. If you’re not set up yet, register for My Virgin Media now to get started. BACS payments are an easy way to transfer money between accounts. Choose whether you'd like to get your bill through the post or online, and learn about our different types of bills and charges. For Virgin Media TV, broadband and phone customers If you're looking to access your TV, broadband and phone account including your email, sign in here.