As the world’s leading car-sharing network, Zipcar lets you drive a variety of cars on demand, by the hour or the day, around campuses, cities and airports worldwide. 18 and up. Apparently it's their policy to make you wait for an unreasonable amount of time, they kept alluding to the 2 hour mark being the time that I could get another Zipcar. Unlike Zipcar, where you have to go to a location and drive the car, Uber and other similar companies have provide easier alternatives, which is especially important during traffic times. Zipcar helps non-profits do more with simple access to on-demand transportation. When you become a Zipcar member, the fees cover gas (via a gas card), insurance, and 24/7 roadside assistance at 1-866-4ZIPCAR for customer service if you have a problem. Zipcar was first mentioned on PissedConsumer on Dec 21, 2011 and since then this brand received 124 reviews.. Zipcar ranks 73 of 369 in Rentals category. ... by the hour or day, and only pay for the time you reserve. Among the comments that either received no response or a delayed (more than 24 hour wait time) response: @Zipcar's customer service is the worst I've ever dealt with. Recommendation: In order to reduce the wait time to talk to a customer service agent, Zipcar some more workers. Through our Students with Drive program, over $1 million has been donated to more than 400 student organizations at universities across the United States. Zipcar was founded in 2000 and quickly found a niche as a car ownership alternative in cities and on college campuses. The rental car company Avis Budget Group bought Zipcar … After 90 minutes on hold with Zipcar customer service, Plucinik said he gave up and called his ex-wife. After 90 minutes on hold with Zipcar customer service, Plucinik said he gave up and called his ex-wife. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Zipcar in an easy-to-use summary, as well as a full comparison of the 4 ways to reach Zipcar, compared by speed and customer recommendations. Agent knowledge base. Zipcar customer service is clearly inept. This is true because Variability is a given in dynamic systems. Get going with Zipcar Book All about your bookings Drive Your Zipcar trips My Account & More Profile, settings, preferences and more Internal Help Center. I had been asking to use the nearby car from the first call I made to customer service, so they made me wait for 2.5 hours for no reason. Zipcar grant program. Wondering if occasionally driving is worth the hassle. Zipcar Overview. #beingovercharged @Zipcar Why is there a penalty to return the car early? News, Updates & Current Events. Zipcar also offers a 30-day trial for new customers. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Wait times for the next customer of the Zipcar Car; Customer complaints via customer service regarding the late fees; The answer of high penalty fees for late returning cars will likely not be effective in itself.