The car was in immaculate condition, almost as if it came straight from the factory. How to Join; Reactivate your membership; I'm approved for membership, but I can't drive instantly; Joining A Partner Organization; Eligibility Requirements; Joining an Existing Account; See all 9 articles Plans & Promotions. 6.3 Overall Score. Will be recommending to people I know! Only one problem which was that, the car did smell like cigarettes. Hidden fees. Yikes! Thank you for sharing your experience. It is just a pizza pie in NYC, but it is "my pizza", and I will see the end of this (let see, $25x1, $25x10, 100, or 1000, or why not 100,000 and make $2.5M on a easy - not saying it is the case, not just because their legal dept, but just because). I called the customer support and an agent assured me I could park it close to the spot and just leave it and he would make a note for me. Cannot say too much about the workers, most were really educated and nice, however, the main point is to find solutions, and I believe they do not have access to almost anything (or do not care). The Zipcar Commuter Plan costs $199 per month (plus taxes — 17.8% in Seattle). Zipcar is the world’s leading car sharing network, driven by a mission to enable simple and responsible urban living. Use Gigcar instead. After you read the review, if you think Zipcar will work for you, visit the Zipcar website, using our link and you’ll receive a $25 credit towards the service. Please feel free to email me at info at singleflyer dot com and I will connect you to the Zipcar representative that I am connected with.  A parking spot in my apartment building runs $250 per month.  I gave up my car 4 years ago and haven’t looked back. Then on top of rental costs and wait 3-5 supposedly for a refund that I have never received instead more fees going up and down. I paid a MUCH lower price for cars with my student discount which I'm very happy about. They got me a car and I ended up being 25 minutes late to the appointment and they still took me after I told them what happened.  All of the standard rentals include 180 miles per day (whether your rental is an hour or 24 hours). This rep was much nicer. The idea of Zipcar works great when it works how it’s supposed to schedule a time, pick up the car, pay the one time price for renting it and then return on time with no problem. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I then was taken to another Zipcar almost a mile away. I called and they said my account was “under review” for “suspicious activity”. Wait 3-5 for an email and refund. Zipcar; Join Join. Even with GPS somehow their system makes this mistake you would think they would fix it immediately and you go on you’re way. monthly fees of $199 to $299 depending upon the city Zipcar provides its members automobile reservations based on the European idea of car sharing. It was not present. The recent introduction of the Commuter Plan at least suggests that Zipcar is rethinking its business model and creating innovative and cost-effective solutions for their members again. For example, if you can walk, bike, or take public transit to class and your job, then you don’t need a vehicle day in and day out. Thank you Zipcar for giving me my first driving experience alone! On Google Maps, it lists the Enterprise dealership on Dovercourt as a lot, but I called and the guy said they weren't. Running to get to this next zipcar location (to ensure I could still leave before NYC traffic set in), THE NEXT CAR WAS NOT THERE EITHER! : Move Forward – In-depth international coverage of future trends in mobility, Will mobility subscription models work?  The cars used for the Zipcar Commuter Plan are compact, efficient cars: Honda Civic, Volkswagen Golf, Toyota Corolla or something similar. |Sign in! I have a job offer but it all depends on whether or not I have a car to get to work everyday. Today is the 29th, and I have already spoken with many people in the customer service, that always say will escalate the process (right now should be getting to the top of the Himalayas).  Living in a big city (Seattle), I have to deal with traffic and high costs of car ownership. Still no call… Honestly, this is seriously nothing short of a scam and I cannot recommend you use a different service enough. This site uses Akismet to reduce spam. This happened 2 or 3 more times before I realized that I'm not going to further try to maintain my membership with brand who has proven to me that they don't value their customers and or their own brand by not taking a more personable, carefully, thought-out approach to their business tactics, especially post-covid-19. More countries. Having to pay old invoices from ZipCar which, if the charges had been issued promptly, 4-6 months prior, would have been easily satisfied by the corporation I was working for at the time, is absurd and utterly preposterous. As a further indignity, I received an email the next day saying that I was being charged for the missed trip. So, I had to fill the tank while I was paying a by-the-minute rental fee. Canada. Zipcar Other Car Sharing Services Useful Links. The car that was assigned was a relatively late model Subaru, which was nice, but plastered in promotional Boston Red Sox images and looked absolutely ridiculous. I rented a Zipcar for this trip. Zipcar isn’t in every city, but you can assume that if you’re in a larger town you probably have Zipcar. Zipcar never reimbursed me for the gas I filled the tank with before returning the car. No issues getting into the garage at all. View Profile #2 Enterprise CarShare chevron_right. Car sharing is very similar to car rental but with a difference: You can use the car sharing vehicle for as little as a half-hour and the cars are located in the communities or adjacent to major transit locations rather than at a central car rental location. The second person I spoke with referred me to the website “zipcar.com/commuter-plan” where I again completed the online form but now I get some error message. United States. Dennis Plucinik had finished filling up his Zipcar at a New York gas station the night of July 5 when his holiday weekend unraveled. So strange.  If your commute is 5 miles (one way), that is an additional $100 a month, assuming you aren’t driving it for any other purpose during the week. Locations: The price is good, but I can't seem to find any lots around Bloor & Ossington. Later that week, I received another vague, scripted email response from her "supervisor", about only one of my grievances and no way to have a rational conversation with that person about the other issues. 6.7 Overall Score. Travel Options & Resources PARKING Hire someone to maintain the vehicles, keeping them clean and full of gas. And they keep charging me the monthly membership fee while I wait!  If you work in downtown, you would have to pay for parking near your work place on top of the Zipcar monthly fee. Hi Debbie, I just sent an email to my contact at Zipcar. This means you have to live in a somewhat dense/urban area. Now, I’m trying to cancel this membership and have called six times over the last two days asking to get this done. – World Top Business Systems. New York City. They really, really don't do what is best for you. I was able to get set up with the Commuter Plan with no problem. I tried calling several times to resolve all of this and the first time I was informed by their telephone rep (with a very heavy accent, a script, vague responses and obviously no clue how parking violations and much more actually work here, in US) that "maybe the police officer didn't process the paper work until later on in the day and that's why the time on the ticket was later than when I dropped off the vehicle". Dumbarton Central Park & Ride. Car Choices: I only had my corporate card attached to my personal Zipcar account but, I was furloughed on March 23, 2020 and have yet to be hired back to work since no one in any industry is hiring educators especially skin care providers during this unprecedented global pandemic. Keep reading for pros and cons, plus Zipcar reviews from real customers. The $300-400 a month for the Zipcar Commuter Plan seems pretty reasonable. If you elect to use Zipcar for Business, you’ll need to pay an annual membership fee of $35 per driver. Caesars Diamond Celebration Dinner during COVID ⬌ Zipcar Commuter Plan for $199 a Month ⬆︎ Caesars Palace Augustus Premium Room Review ⬆︎ Amtrak Superliner Bedroom on Coast Starlight Review ⬆︎ Caesars… All Rights Reserved. After an hour of trying to carefully make her my friend and get her to help me, she agreed she would escalate my complaint to her supervisor.  Known as the Zipcar Commuter Plan, for $199/month plus $0.45/mile gets you a personal Zipcar from 5AM on Monday through 7PM on Friday. Countries. During this time I walked the entire parking lot to ensure it wasn't improperly parked. Freaking out because I really needed to leave soon, they said there was a car around the block. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. This particular rep was so rude to me, kept telling me it's all they had, and they would not refund since they found me a car. ELSEWHERE.  Although not yet publicly advertised, I found a working link here. If you end up paying for a one-day road trip once per month, and three or four two-hour trips, Zipcar is a good frugal option. I was getting discounts immediately after! All together this cost me $25 in rideshares and $120 in mover cancellation fees, plus the $43 I was charged for the trip. UCLA Transportation has teamed up with Zipcar, the nation's largest provider of carsharing services, to give Bruin students, staff and faculty access to vehicles parked all around campus for mobility when you need it. Sign up to receive our free weekly newsletter. Never use this service. YIKES! How much does Zipcar cost? I was an account Educator and Facialist for a few skin care brands and my accounts were from Vermont to Philadelphia. But, the car was working perfectly, was clean for the most part. This week I received an invitation to sign up for the Zipcar Commuter Plan. I used Zipcar for a reservation and then finished the reservation before the end time. I have been an avid user of Zipcar, and I have to say they are SO convenient living in New York City - which is why despite the major inconveniences been thrown my way, I have still used them in a time crunch. I want to bring Zipcar to my campus (it's not there yet) continue. How to join: Prospective users sign up online and pay a one-time $25 application fee. Fast forward to June 2020, I started noticing emails from ZipCar but, assumed it was just an advertisement since I hadn't used their service since early March. This ride share program is a smarter way to get around the city. The inside of the car was gross. It had been several weeks since I reserved a Zipcar when none of my reservation attempts would go through. I work downtown and am able to walk to work. (Even though quite honestly, you can get a rental car from Avis, etc for the same price and just have the car for 24 hours!!!!). You paid for the rental that’s it right? I confirmed it did NOT need the actual zipcard car because I unlock with my phone, they said yes it doesn't need the card: just open via phone app. Do not sign up for this service. Zipcar membership costs $7 a month or $70 a year. Don’t use this, it’s awful. Cost: If you are interested in the Zipcar Commuter Plan, visit the sign up page. How it works: God forbid. Which hopefully means that Zipcar will also tackle some of the shortfalls of their member experience and invest in some technological upgrades soon. Then reserve your car on the app, online or by phone for a couple hours or for the day. Since I was unable to use the movers during the time scheduled I was charge the cancellation fee $120 and had to rebook everything. When I get there, it says that the car needs the card. Zipcar cuts corners by having the "members" do all of the maintenance on the cars, while they are paying for rental time, and will charge you a fee if the gas tank is under a certain amount.. I immediately called help and was on hold for 19 minutes. If not, a commercial car rental is a better deal, and less hassle. Different car different location, slightly older model. Zipcar (866) 4ZIPCAR or www.zipcar.com Parkmobile PARKING MADE SIMPLE Pay by Phone Parking (877) 727-5718 www.parkmobile.com Bicycle Resources Santa Cruz ParkCard for secure bicycle parking in lockers (831) 420-6100 or www.cityofsantacruz.com Bike maps (831) 460-3200 or www.sccrtc.org Get Into Downtown! I paid the fees, took the driver's license front and back pics, and also the "selfie" requested, followed the instructions, and then the nightmare started. Zipcar members report an average monthly savings of more than $500 compared to car ownership. They even tried to charge me for a parking violation that occurred after I had already parked my vehicle. You have to wait 5-6 business days and if you need a rental that day too bad you gotta pay the fee. I asked to speak to a supervisor and the agent hung up on me. We’ll start sending you the news you need delivered straight to you. Other fees, such as a young driver fee, may apply. My application is filled out and I am approved but I can’t get someone to speak to. Car was perfectly clean, operated perfectly, smelled great and new. More and more Americans are giving up car ownership. Zipcar for Business. Zipcar for Commuters. I was told there was nothing that could be done. When my call was finally answered, the agent left me on hold for another 7 minutes. I wonder how do this folks do business? Zipcar author review by Lauren Fix This ride share program is a smarter way to get around the city. boston. 264 reviews of Zipcar "I used to have a car, but then decided that for the amount I was using it (once every week or so) it wasn't worth the price of the car, parking, and insurance. I can only guess that someone had broken into my account but I haven’t gotten any more detail than “suspicious activity” and keep in mind - Zipcar never contacted me about this before I called them. There are over 11,000 in their fleet. This company is not yet accredited. Ardenwood Park & Ride. bridge. The last time I used this service was right before lockdown began in NYC from the Covid-19 Pandemic. Los Angeles. Walking and bussing (busing?) Pay only for the hours you use, and the hourly fee covers the cost of the car, mileage, insurance, parking, gas and maintenance. They are the worst. 4.1. starstarstarstarstar_half. For more information about reviews on ConsumerAffairs.com please visit our I called now I believe was the 4th or 5th time. Have had nothing but terrible problems with this program.  Other members will be able to drive it on the weekends. 4.3. Your membership fee is significantly more expensive, costing $199 per month.  Would it be cost effective for you? Â. I got an invitation from Zipcar to join the monthly Commuter Plan which is of interest to me. Our content is intended to be used for general information purposes only. Their customer service is appalling. (I felt like it was like a big middle finger to me, from ZipCar). I asked that this trip be refunded and they said they couldn't do that. Zipcar typically has offered membership plans that included a $70-a-year fee, plus an hourly and daily rate for the use of a vehicle. If you’re unfamiliar with ridesharing or Zipcar, our Zipcar review should explain the process, so you know whether the service will work for you. Commuter Buses; Park in the East Bay for free . I have no immediate response (they are careful announcing that "most" is approved right away, not all). After a week of trying to get a new car (new job and this was a terrible first impression), I was assigned a different car. When I said I am now running to these different cars and have a condition where I shouldn't be doing this right now (literally had a doc appt for this), he hung up on me. The first person I spoke to told me someone would get back to me in 24-48 hours which did not happen. A link has directed you to this review. I called back and was on hold a further 12 minutes before being disconnected again.  You only get one dedicated spot (unlike Car2Go or ReachNow that can park for free even at metered street parking). Wish they weren’t so greedy with fees and trying to rob you even if you do nothing wrong. It would be great if it wasn’t for the literal highway robberies. Anyway, one of the options I received was to cancel the membership (that have not even started), for that I would lose the $25 fee. I realized that Zipcar has student memberships and discounts, so one morning I called them to switch my account over from a standard account to a student account. Let me know if you don’t get a response and I’ll see what additional steps I can take. Top Ranked Companies #1 Turo chevron_right. Through all of this Zipcar never let me down. One of the first car sharing sites was GetAround. Copyright © 2021 Consumers Unified LLC. It was difficult to find the car. With hourly and daily rentals from people in your area, there is sure to be a car that suits whatever your needs are, whether its a truck to help moving or a convertible to impress a hot date. Unsubscribe easily. For the monthly cost plus the per mile fee you get the following: Currently it looks like the Zipcar Commuter Plan is available in the following cities: First, it the Zipcar Commuter Plan only makes sense if you live by a Zipcar. The last and final blow was that they had the audacity to charge me their yearly annual fee of $70 when I haven't used their service in over 6 months and sent me that bad boy while I'm in the middle of sharing thorough communication with them about these grievances. I call again and they have attitude with me as if I’m wrong for being frustrated for being robbed. It wasn't operating properly but, thank goodness I was in a parking spot in a parking lot. They tell you they can’t fix the problem and have to escalate it. Gas, insurance options,* and 180 miles per day are all included in membership. Someone left combs in the glovebox and garbage in the middle console. Second, you have to be commuting to a place where you can find parking.  On top of that, you pay $0.45 per mile that you drive during the work week. While most of the rest of the world has been at home with their heads down trying as hard as possible to survive, reflecting on life and how to move forward after being financially destroyed and no job in my entire industry to return to, in the foreseeable future, ZipCar has been busy sticking their heads far up their own posteriors, trying to find ways to charge customers who are no longer in positions to utilize their services. Since then, students, faculty, and staff from the University have taken advantage of this car-sharing program by self-reserving (through online and mobile devices) Zipcars on campus – 24 hours a day, seven days a week. If you are a commuter looking to use Zipcar, your rates may vary as well. Zipcar for Universities. Recently I've found that I have the occasional need for a car for work. Syracuse University introduced Zipcar in December 2007. Please feel free to email me at info at singleflyer dot com and I will connect you to the Zipcar representative that I am connected with. Glassdoor is your resource for information about Zipcar benefits and perks. This is a horrible service. Go to your car and hold your Zipcard to the windshield. ConsumerAffairs is not a government agency. I fall for the "immediate" membership since I need to rent a car on 12/20th, and have an "Zip Station" a block from my place. If it weren't for that last rep who was a glimmer of hope for this company, I would have never rented from them again (and I just did 2 days ago and was involved in another horrible horrible incident which I won't go into detail now because I'm still processing it). First, it the Zipcar Commuter Plan only makes sense if you live by a Zipcar. Zipcar is a worldwide carsharing service, with locations in many North American cities and over 170 cities around the world. I wonder what other people have been experiencing. What do you think? I have been trying to sign up with zipcar commuter plan in San Francisco for a week. The first time, they told me someone would call back within 24 hours, now (three days later) it’s 48 hours. You need a quick rental and have a limited amount of money. Members review it positively for its no hassle services and for being reliable and consistent.